Lack of Support - no email support available now

[sheilagl]

Why have you stopped e-mail support?

I have spent hours on the phone to your  representatives and it is much easier to write down all the issues I have had with your company than to keep repeating myself to every representative.

[Odyssey13]

Hi @sheilagl    like all the companies across the globe, Fitbit is more limited now than before. I used to be able to pick up a phone and talk instantly with a number of companies, but they only do email now. I'd rather speak to a live person than be stuck in an email queue. I know with Fitbit, each email you send puts you at the bottom of the queue as they think it's a new issue.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options