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Lost steps after syncing !

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‎04-01-2021 02:47

‎04-01-2021 02:47

Hoping someone can help 🙏🏻
Returned from morning walk , had 17,046 steps on watch I then synced my app to check stats etc and the app has logged and reduced my watch steps to 15,895 !! I know this has happened before too.

 

Why is this happening ? Anyone else had the same issue and we’re you able to resolve. 

thanks 😊 

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‎04-01-2021 18:54

‎04-01-2021 18:54

Welcome to the Fitbit Community, @Emdo3.

 

Thank you for the information provided.

 

If you have a third party app connected to your Fitbit account, please make sure there are no activities that could be overlapping your walks and therefore overwriting your steps.

 

Whether this is not your case, please restart your Fitbit device by following these instructions.

 

In addition, you can set it up as a replacement device:

 

  1. Tap the Today tab Fitbit logo and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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