Name/private message a community moderator

[TamiKD]

I can not find a send message button to a community moderator. I went through customer support and I still have no access to a send message button. My daughter did not realize that I was logged into my Fitbit account and I really do not want the name she put in. Please help

[SunsetRunner]

Hi @TamiKD. Rather than contact a moderator, it would be best for you to contact Support. They can help with this. 

[TamiKD]

I had a live chat with support and they said I had to contact a moderator.

[SunsetRunner]

@TamiKD, I may have found the answer for you. If I understand correctly, you want to change your display name, which is Disappointed999. If this is correct, tap here for instructions on how to do that. Please let me know if this resolves your issue. 

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @TamiKD! Sorry to hear about the misunderstanding while trying to change your username. 

My friend @SunsetRunner provided with a link to change your username, however, I'd like you to confirm if that's what you were looking for? 

From my point of view, based on the description of your post, I think what you want to change is the "Disppointed999" username, right? If so, please let me know so I can update it to a username of your preference. This kind of username can only be updated from a Moderator, that's why our support guy redirected you to here, and I'll be more than glad to do this for you. 

To do so, please send me a private message with the username you'd like to put in and I'll do it just right away. 

My friend @SunsetRunner and I are looking from your response! 

[ShadoeCAT]

I need help fixing my community username please.. I had a typo and noticed it after the fact and I'm scrambling trying to find a way to fix it.. Hopefully I can get help from a moderator... As you may see in my name, there's the letter (e) instead of a (w) so it's supposed to be ShadowCAT not ShadoeCAT..