help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No messages on my Fitbit Sense and I pay for the premium package.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2021 07:45

‎11-25-2021 07:45

I love the look of my Fitbit Sense I purchased 6 months ago.  However, even though I sync to the app on my phone regularly and have notifications turned on, I do not receive messages or notifications on my Fitbit.  I have received one or two here and there.  This was the reason for upgrading as this is my 4th Fitbit!  Frustrated - I have looked at videos and googled support.  

Best Answer
0 Votes
1 REPLY 1

‎11-25-2021 17:01

‎11-25-2021 17:01

Hi @SamieVt ! Nice to see you here. Thank you for your message and efforts. 

 

Please make sure that the Sense is not on Don't Disturb- or Sleep mode.

Also check that the energy saving mode and the do not disturb option (mute) are switched off on the mobile phone. 

Verify that no other Bluetooth device is connected to the mobile phone or nearby. (Headphones, keyboards, etc.)

IMPORTANT: Allow the Fitbit app to run in the background. 

 

You can look up these and other tips here.

How do I get notifications from my phone on my Fitbit device?

 

See you around, 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes