Not Receiving Weekly Reports (RESOLVED)

[KateFitbit]

We are aware some users may not have received their Weekly Progress Report email over the past couple of weeks. Our engineers are aware of this issue and are working on a fix. I'll update this thread as I learn more. Thanks very much for your patience. 

[SunsetRunner]

I haven't got mine in 5  or 6 weeks now.  So frustrated with FB.  Their Customer Service keeps telling me it will be fixed next week and I know it will NOT be fixed.  Right now others are saying that FB aware of the problem and are working on it.  Don't know what to tell you.  For now I have given up trying to correct this.  I have referred so many individuals to buy FB now b/c of their CS dept.  That will stop right now. If this is such a problem for so many I feel that FB should issue a statement as to what is going on rather than leave us all hanging. Sorry I couldn't help you more. If you learn anything new please let me know.

[SunsetRunner]

I last month switched my email on my account and I got only one email that was on the 3rd of December. I have not got anything since. 

Please could someone get back as soon as you can 

This is very annoying 

Thank You 

[Biene100]

Why did I not receive the weekly progress report by email this week? For the Charge2 on Windowsphone?

[Rich_Laue]

Have you contact.fitbit.com

As users we really don't know why your not receiving the emails. 

Fitbit support may know, or at least they can resend them. 

August 14 th was my lasr report

[sillypup5]

I asked Fitbit and they sent me to this thread - I'm sure as did everyone else. Fitbit monitors these posts so they know

Sent from my iPhone

[Hylux]

I finally, after several months received a progress report today!!!

[tyrrekat]

Me too!  Immediately after seeing your post.

[smnaccarati]

Not true. Awhile back, my daughter contacted them for this reason and they said, “sorry, lost forever”.

However, I am not alone in this current issue. Lots of people have made contact only to be told that Fitbit is aware of the problem and is working on it...for weeks.

I am pleased to say, I received the report on my latest activity only minutes ago. Keeping my fingers crossed that the reports keep comming.

Thanks, Fitbit!

Sent from my iPhone
Shona

[Paul06]

I contacted fitbit via their web site and they told me they were working on the issue.
I have today received the weekly report for last week, I seem to have been one of the lucky ones only missing 4 reports.
My wife is now starting to miss her reports

Get Outlook for Android

[PennyLG]

Me too!!!

--
Penny 

Moderator edit: personal information

[sillypup5]

Me three!! Yay!!

Sent from my iPhone

[KateFitbit]

I got mine too! I let the team know that users are reporting receipt of the reports this afternoon. If you still haven't received the report, please let me know. 

[sillypup5]

Thank you Kate 🙂 hopefully things are back on track now!!
👍🏻 Fitbit!

Sent from my iPhone

[SunsetRunner]

Katie,

Thank you for reaching out to me. I have been emailing with FB Customer
Service for 5 weeks now. All I get is "form letter" type auto responses
with a different name on it every time. My attempts to get a contact name
that could give me concrete information on what's going on with this issue
has simply fallen on deaf ears. I am having more success with individuals
reaching out to me than I have your CS department. Frankly that is very
sad.

I understand that problems due arise with technology and sometimes can be
difficult to isolate and fix. However I don't understand when an individual
asks for some helps and no one has the curtesy to get back them about their
issue. To me that is unacceptable. Getting the weekly recap Email helps me
to gauge my progress and monitor a rather health situation. This was the
reason that I ordered the Blaze for Christmas last year. Sitting here 5 or
6 weeks without a response from a reputable person from FB customer service
does not bode well with me. Also one of the letters I received from CS
asked me to let them know what weeks I was missing and they would send them
to me. I did my part and never heard back from them.

I have been a believer in the Blaze resulting in several of my running
friends buying it rather than a Garmin. However waiting for over a month
now and not hearing anything from FB about the size of the issue or what's
going on leads all of us with this issue to get frustrated.

So in closing I am happy to say that I am glad that you and some others have
begun to receive their weekly recaps and I am hoping that a resolve has been
found and can correct the situation for me real soon.

Happy Holidays,

Jimmy

Moderator edit: format

[Jules1018]

I just got mine about two hours ago 

[Butterflywings]

I also received mine two hours ago

Sent from my iPhone 😃🌸🐶

[KateFitbit]

@SunsetRunner I'm very sorry to hear this. There was an issue in November as this thread addressed where some users weren't receiving their reports. This should be resolved now. I requested your report be sent this evening. Please let me know if you received, if you haven't we can investigate further and reopen your case. 

[SunsetRunner]

Thanks Kate and I did receive mine tonight.

[SunsetRunner]

Kate,
I still haven’t received my report

Sent from my iPhone
(Please excuse brevity or typos)

[SunsetRunner]

Just received mine after 5 weeks. Hopefully your will come soon. Seems like
lots of people have stated to get them again. Good luck.