Not Receiving Weekly Reports

[CarlosCFitbit]

Fitbit Update 5/15/18 - This issue has been resolved. Thanks to everyone for your feedback and patience. I've un-floated and closed this thread.

---

Fitbit Update 5/8/18 -  Our team has been working on a fix and we expect all of you to receive your weekly report for this week by next Monday or Tuesday. I appreciate your patience during this outage and apologize for any inconvenience this has caused. 

In the meantime, you can check your weekly steps/distance/calories burned stats on the Fitbit web dashboard.  

---

Fitbit Update 5/2/18 - Hi everyone. We're experiencing an issue with weekly reports. We're getting reports that users have not received their report this week. Our engineering team is aware of this and is currently looking into a fix. I don't have a timeframe for when this issue will get resolved, but I'll be sure to follow up with updates. Thanks for your patience.  

[Lorried]

Here we go again!!! Did anyone else not receive there weekly progress report??!

[MakMak]

Hi, @Lorried, looks like I didn't get mine this week either.

[gymbuddyrothwel]

 I have followed instructions given from dashboard ,but why have i not been e mailed this weeks 22/4/18-30/4/18 progress report

[HIllybean]

I always get my weekly progress report on Monday afternoons but I have not received mine and it is late Tuesday night. I called the helpline earlier and did not get any real help or explanation. Has anyone else had this problem? 

[HIllybean]

I just posted the same problem! So annoying and Fitbit customer service was not at all helpful when I called. Grrrr.

[ann_e]

I havent got the weekly report to my email, last report was a week ago. I have the same email adress.

[Sallyneal]

I have the same problem!

[Colinm39]

@gymbuddyrothwelI had a few good weeks and the same here, nothing for 2 weeks... I have set and reset the Notifications option in the Dashboard to try and "trick" the system...

---

@gymbuddyrothwel wrote:

 I have followed instructions given from dashboard ,but why have i not been e mailed this weeks 22/4/18-30/4/18 progress report

---

[SunsetRunner]

I have the same issue, have not received my report for last week. I have tried unchecking and checking the box that says I want to receive the emails/reports and saving but that hasn't worked, and I've also checked my spam folders - not there. I really want to receive them as it's a clear way of seeing improvement.... how can this be solved? Aside from suggesting what I have already tried! Thanks in advance 🙂

[Lorried]

As of Wednesday May 2 18 I still have not received my weekly progress report for last week!!!! What’s up Fitbit this inquiring mind would love to know!!!  Maybe we should all get an Apple Watch instead!!!!!  

[Rich_Laue]

Contact Fitbit, ask them to check the status of your email address and account .

For some reason iIhad a couple of reports bounced and my address was flagged to stop sending them. 

[SunsetRunner]

Thank you @Rich_Laue I’ll give that a try 🙂 

[Lorried]

Still have not received mine as of 5/2/18.  Very frustrating!!!

[Lorried]

No weekly report as of 5/2/19

[maryhorak]

Wonder if there are problems as I haven't received my weekly progress report but more importantly I cannot sync my Charge HR either on my laptop or through the app on my iphone.  Anyone else found the same problem or is it just me???

[Nams07]

I always get a weekly update email from Fitbit but this week haven't received one yet! I have checked my notification settings and it's all checked and I do get the email every week except for this week and it's Wednesday already! Hope you can resolve the issue asap. Thanks 

[MakMak]

Hi, @maryhorak! Many of us did not receive a report this week, it's not just you. However, I would suggest power cycling your computer/phone, restarting the bluetooth, and restarting your tracker to see if any of those things help with the syncing.

[Lorried]

Thank you!!! It just one of the tools I use to help me lose weight, and I send this info to my personal trainer every week!!

Thank you




Sent from my iPhone

[CarlosCFitbit]

Hi everyone. We're experiencing an issue with weekly reports. We're getting reports that users have not received their report this week. Our engineering team is aware of this and is currently looking into a fix. I don't have a timeframe for when this issue will get resolved, but I'll be sure to follow up with updates. Thanks for your patience.