Thank you for taking the time to write back to offer your suggestions. Unfortunately, Fitbit (AS ALWAYS) had no relevant advice. Clueless as always. It really sucks! After 2+ years of using Fitbit, I was at a point where I was pushing myself more and more each day; just to out do the day/week/month before. But to have (AT 11:58 PM ON A SUNDAY NIGHT) finally accomplished...no, demolished every record I had, as well as losing a competition which I had in the bag, I SIMPLY JUST stopped caring about the device, the app, etc. Most importantly, I stopped support Fitbit altogether. How Fitbit could claim to have no record of my syncs — when I had all day sync on, plus was syncing practically every other minute IS TRULY BEYOND ME! Actually, I would call it an outright lie. Boy, I’m sure they’ll manage to find it when the time comes to turn over (SELL) their data to somewhere/someone else. Their products suck; their “customer service/support” is worthless, and now, at least to me, so is the entire brand, company, and app. Bye bye **ahem**bit; I’ll use an Apple Watch from now on.
