05-14-2018 00:21
05-14-2018 00:21
I am at a total loss... I replaced my Fitbit Flex 2 with an Alta HR, and as of 20 minutes ago -- not only was everything syncing perfectly, but I had just set records for all of my goals (2.5+ years) along with being in first place to win my last trophy. I walked inside my house, and all the sudden, the Flex 2 SOMEHOW synced to my IOS device and to my dashboard. It showed 2 devices connected (for a brief moment), then seconds later, my steps for the day went from 43,000 to 3! I immediately deleted the Flex from my account, and from my phone, etc. All of my runs for the day still show up in my log, but the last 2 days data (of which I need the most) have vanished. I tried logging out of my account; that didn't work. I tried resetting my Alta HR; that didn't work. PLEASE help!!
05-14-2018 11:33
05-14-2018 11:33
Yikes, @Absolution99! I’d be upset, too. The best thing for you to do is contact Fitbit Support. The experts there should be able to help you.
BTW, congratulations on the goal records!
05-21-2018 10:59
05-21-2018 10:59
Thank you for taking the time to write back to offer your suggestions. Unfortunately, Fitbit (AS ALWAYS) had no relevant advice. Clueless as always. It really sucks! After 2+ years of using Fitbit, I was at a point where I was pushing myself more and more each day; just to out do the day/week/month before. But to have (AT 11:58 PM ON A SUNDAY NIGHT) finally accomplished...no, demolished every record I had, as well as losing a competition which I had in the bag, I SIMPLY JUST stopped caring about the device, the app, etc. Most importantly, I stopped support Fitbit altogether. How Fitbit could claim to have no record of my syncs — when I had all day sync on, plus was syncing practically every other minute IS TRULY BEYOND ME! Actually, I would call it an outright lie. Boy, I’m sure they’ll manage to find it when the time comes to turn over (SELL) their data to somewhere/someone else. Their products suck; their “customer service/support” is worthless, and now, at least to me, so is the entire brand, company, and app. Bye bye **ahem**bit; I’ll use an Apple Watch from now on.