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Problems synching and calories showing instead of steps

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‎03-25-2018 06:36

‎03-25-2018 06:36

Everything was fine 3 days ago. On Friday my steps were 0 and nothing synched. I read suggestions here. I have uninstalled and reinstalled twice. I have turned my phone off and on twice. I keep getting a Bluetooth message saying to check that. it seems ok. Since reinstalling the app, my steps say calories now. I keep going around in circles trying to add a device, trying to connect to no avail. HELP!!!!! Thanks.

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‎03-25-2018 06:38

‎03-25-2018 06:38

By the way, it's a flex 2 and fully charged.

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‎03-25-2018 09:28

In response to jowalks333

‎03-25-2018 09:28

Update, I did an online chat and the issue is fixed.  I will tell you what they had me do in case you have issues.  It may help you.  They had me log out of my account.  Then log back in.  They had me reset my tracker, which in one room didn't vibrate but in this room it did (weird).  Then they had me "forget" my flex 2 on the Bluetooth. Also, being in another room didn't show my husband's phone in the Bluetooth area of my phone.  After I reset the tracker, we found that I had logged in my using my gmail account (which is my original account from when I set up my Flex back in 2016.) I transferred to my yahoo account, which seemed to make a difference because I finally had steps in place of calories and now it's working, or so it seems.  The customer rep was patient and let me take the time I needed for each step.  

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