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RESOLVED: Hourly activity goal issue

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Update 07/06/17: This issue has now been resolved, and this fix is retroactive. Now go get that 250!

 

Update 06/15/17: Engineers are actively working on this issue, and we hope to update you with good news soon.

 

Update 05/15/17: One fix caused another issue. This issue is not resolved and engineers are actively working on getting it fixed. Thanks for your patience while we sort this out!

 

Update 05/09/17: This issue should now be resolved, and is a retroactive fix, so if you go backwards in your hourly activity graph, the correct dots should be filled in. Thanks so much for your patience!

 

Update 4/18/17: Engineers are still looking into a couple of complicated Hourly Activity Goal issues. Here are the issues we're aware of:

-Hourly activity dots don't match up on the mobile app (iOS/Android/Windows) and Charge 2 or Blaze

-Hourly activity dots don't match up on the fitbit.com desktop and Charge 2 or Blaze

If you're experiencing the above issues, please know our engineers are aware and working on this and we'll update you when we have anything to share. 

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317 REPLIES 317

@CallieM I have the Charge 2 and Flex. The issue appeared to be resolved for all of an hour this morning, but it has since returned.

 

Thank you.

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Blaze user here, firmware version 17.8.401.3

iPhone 7, iOS version 10.3.1

Fitbit App version 8.401.3

Wrist: Non-Dominant

Clock face: Moment

Reminders to Move: On

Main Goal: Steps

Heart Rate: Auto

Quick View: On

All-Day Sync: On

 

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@CallieM: Blaze

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Charge 2

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I have got Flex, Flex 2 and Alta


Sent from my Samsung Galaxy smartphone.
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The issue has not been corrected on my Alta HR. 

 

As for my Charge 2, everything is working fine. 

 

I can look at my "hourly activity goals" each day and tell which Fitbit I had on that day. 

 

On the the days I wear my Charge 2, everything looks good. On the days I wear my Alta HR, I have no credit for any hours on any of those days. 

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I have an Alta

Sent from my iPhone
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Charge HR & Charge 2.  When synching with my iphone (IOS 10.3.1), the tracker that is not currently used will wipeout the hourly activity stats by the tracker currently worn. 

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Hello.  I am using a Charge 2, paired with iOS.  Still having this issue as of my last full hour with +250 steps. 

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Ditto and ditto, with Charge and Charge 2.  Switching wipes out the previous dot.  New problem as of yesterday.

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Charge 2



Sent from my SAMSUNG Galaxy S7 edge on the Telstra Mobile Network
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 I'm having the same issue with my fitbit blaze. I was so excited today that it would be my second day in a row of hitting all 11 hours active. But when I synced my fitbit, it's only saying 10 out of 11 hours. I'm so sad! Any word on what the issue is and when it will be fixed? 

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Charge 2

Sent from my iPhone
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Not sure if the issue is if the hour is not synced during the hour it is not showing 


Sent from my Samsung Galaxy smartphone.
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Mine works with my Fitbit Charge HR, but misses the hourly activity when I'm wearing my Fitbit Flex.

 

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I wear a charge HR and charge HR 2.  For the last 3 mornings, no matter what I'm wearing, my first dot between 7 and 8 am appears, then disappears.  yesterday I wore charge to bed, woke up with it, dot appeared between 7 and 8, then disappearred.  all other dots during the day work correctly.

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Update states the issue has been fixed. Mine seems worse than before.

When I first started using the hourly reminders it worked fine, showing I had completed my steps each hour. After one of the updates it became a hit and miss on logging my hourly steps as completed. BTW, I do have it set for all day syncing and would also sync each hour myself.

Now, since all this was "fixed" it shows on my fitbit (Charge 2), after I sync it myself, that I've completed my steps, reflects all current steps, etc. Then later, when I look at the dashboard it shows only every other one as being completed.

Too frustrating for me. I gave up and deleted the entire thing from my dashboard.

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This issue is not resolved, it happened to me today on my Charge 2.  Shows 5 of 10 hours on the app but my tracker says 6 of 10 hours. 😞

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I have had a Charge HR for more than a year, just added on an Alta. Since then my 250 hourly steps doesn't seem to be working for the Alta even when I manually sync it. If I just wear the Charge all day, I have no problems but I want to switch off with the Alta. I've had dots appear and disappear. Very frustrating when I know I've achieved all 14 hours and it only shows a few. I hope this problem gets resolved.

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My Fitbit Charge has NOT been registering activity dots for the last two days since i updated my IOS app. 

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