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Reporting an inappropriate member

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I was sent a "friend" request from someone very inappropriate. I'll block her,  Nut Why can't I report her too? Last I knew, you didn't  promote porn here!

Screenshot_2017-10-14-09-30-03.png

 

Moderator edit: personal information

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Hi everyone!

 

Thanks for bringing these inappropriate profiles to our attention. Our team is aware of this type of spam and is taking action against them. To help us out, please make sure you're reporting these profiles in the Fitbit mobile app. You cannot report a profile on the Fitbit.com dashboard.

 

ReportProfile.png

-Tap on the 3 dots at the upper right-hand side and pick "Report Profile"

 

We appreciate your help! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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@VikiS  pretty sure a moderator will see this and take the appropriate action.

 

I've not had a friend request like that, but I have gotten some strange private messages.

 

Thanks for reporting it.

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 9

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@VikiS Thanks for reaching out and your report here on the Community. Blocking the user was a good move. We have forwarded this and are currently investigating. 

 

@Odyssey13 always nice to see you! thanks for your help with this. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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Hi recieved a friend request today and in the bio was a link to meet young girls. I have a screen shot

the user name is Leigh D 

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@SweetkizzazPlease read above they are aware. Just Block the person for now

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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I did block her but I wanted meake sure they this particular persons user name because I have multiple users with the same scam

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This issue is not resolved. I received friend request with same thing link about sex and young girls. The request is pending and they have changed their name as well since sending request. Shows they've been a member since June 2016. 

 

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Got another inappropriate person request today!  Amy A. Is the person. I screenshotted the page too. I'll block her, but wanted to make you aware.Screenshot_2017-10-19-23-20-00.png

 

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moderator edit: language  

 

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@JennLaura  I have flagged you post to get immediate moderator attention.  I hope someone from the Fitbit team can help you with this ordeal.

 

@KateFitbit  Please help this user.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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I appreciate that.

Sent from my iPhone
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I got a request from a Debra B. with website www dot sexy dot rnnijnla dot ru .

 

Why isn't there a way to report this other than block? Why does Fitbit not followup? Why do they kick the can down the road and let the users re-register with other names? Sounds like irresponsible policy guys. Sloppy policing. Shoddy work.

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@JennLaura@Rxdx - we appreciate your feedback. Our team is aware of this issue and that users are looking for a way to report offensive friend requests and notifcations. I can assure you this is being investigated. Again, thanks very much for your reports.  

Actively managing your weight? Find accountability buddies on the Manage Weight board

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Might go a long way to have filters in place to block certain words and URLs from being put on profiles in the first place. Fitbit has no reason to allow anything inappropriate on profiles whatsoever. If that is too much to ask, have all profiles be private until they are reviewed by a moderator. Many sites have had success with that approach. Instagram has the same issue, with probably 50%+ of all profiles being SPAM accounts linking to dangerous websites. They only shut profiles down when people report them. Don't let it get to the point they need to be reported, and you'll have happier users.

Fitbit Ionic
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https://www.fitbit.com/user/3J25Z3 JimTheMachineX A. is promoting his lawn mowing business and a link to crypto currency in Activity groups forums as well as his profile.  

Master of Radiculopathy
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Hey Kate, 

I'm not one to get involved with trolls much, but this one is different. Please, PLEASE do something about "Gabriel R"s account. He is constantly going on the vegetarian/vegan feed posting extremely immature pictures with bacon burgers and posts about him saying that he wants to be vegan, but proceeds to say "nevermind, I'm still going to eat meat. Thanks for wasting you time." It's sad someone has this kind of life to be a whore for attention. 

 

Thanks! 

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Welcome to the Forums @Bropatz. Hello @CityLion and @admmck81.

 

Thanks for bringing this to our attention. I'll be passing this to the rest of the team and as soon as we have nay updates we will be sure to let everyone know.

 

Feel free to let us know if you have any further questions.

Lanuza | Community Moderator

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How to do you report someone 

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Welcome to the Forums @SunsetRunner.

 

At this moment we do not have a dedicated reporting system but you can let our customer support team about what is going on, they will be more than happy to take the information.

 

In the meantime I recommend that you block that person and avoiding any groups where that person is included.

 

Let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

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How are things going setting up a way for users to report inappropriate contacts? In the last several months I have been getting friend requests from males that seem to be trolling for women. I made the mistake of accepting a couple and immediately one of them started sending very personal messages - like we were on a dating app! Very creepy! I suppose I should have known better when their step totals were ZERO!! So they were obviously not using their Fitbits!! Can't you find some way to weed out these creeps? Or is there a way for me to shut down friend requests at least?

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