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Sleep not syncing & can't log manually

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‎05-01-2017 11:50

‎05-01-2017 11:50

Sleep is still not syncing & still getting the error message: Sleep log must be between 10 & 1440 minutes when I try to log manually.  Have tried restarting Flex with no results.  Steps seem to be syncing correctly.

 

There was a post regarding this started April 24 & still no fix.  Why is my Flex no longer updating my sleep automatically?  Shouldn't have to (try to) manually log sleep.

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‎05-07-2017 14:33

‎05-07-2017 14:33

Hello @njcnjc! 

 

Perhaps it could have to do with the sensitivity of your Flex. My suggestion would be to check if it is set to sensitive or normal. To do so, follow these steps:

  1. Go into your Fitbit.com Dashboard.
  2. Then access your tracker's settings.
  3. Look for Sleep Sensitivity. If it is set to normal, let's change it to sensitive.
  4. Sync your tracker.

If it is already set to Sensitive, please let me know. If not, try it for a night with the sensitive setting and keep me posted on how it goes!

Lanuza | Community Moderator

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