Steps being capped

[rmballo]

I was walking for two hours this morning, putting in over 10,000 steps. Then, an few hours later I noticed that my step count had been reset to 4400. Where did my steps go? Logging into my dashboard I saw that the time I was most active had all been clipped down to just 90 steps per five minute interval. You can see how the bar graph has a totally flat plateau during my active period. What's going on???

Apparently the same thing happened yesterday too. It was at a different time of day, but strangely the number of steps logged is exactly the same.

Here are some images showing the dashboard stats:

Today's steps

Yesterday's steps

Activity log is an exact match in total steps

Here are the stats from my Pacer app which was also tracking steps for the same day, but tends to under-count. Pacer logged 4 miles while Fitbit logged 1.8.

Today's steps at 9608

Yesterday steps at 8375

[JohnnyRow]

Did you manually log an activity for the time of your walks?

If so, that overrides whatever the tracker recorded.

[rmballo]

Yes i did! Darn it. If I delete that walk would the steps reset? Thanks for the reply; I’ll stop manually logging.

[JohnnyRow · Accepted solution]

If you delete the logged activity, the data will come back.

Manually logging an activity is really meant just for when you were not wearing the tracker.  Otherwise it generally leads to confusion.  Although I do understand people often like to use it if an activity was not auto-recognized or recorded with the exercise app.  When you manually log the activity, it makes some assumptions based on the parameters you input when logging it.