Steps don't add up properly in Challenges

[WantToTrackBike]

Any ideas why my number of steps aren't correlating with those in the work week challenge I'm in?!

[SteveH]

Not all steps count towards challenges (or badges). Only those directly tracked by the fitbit count - any steps from a manually entry or use of 3rd party apps don't count. It may also be a difference in timezones. See the following for more details:

http://help.fitbit.com/articles/en_US/Help_article/Challenges-FAQs/

[WantToTrackBike]

Thanks for your response I don't enter anything manually!

[MeylinP]

Hey there @WantToTrackBike it's nice to see you around more often! I totally agree with @SteveH's post. I'd like to know if all participants are in the same timezone? This can affect your steps not updating properly. Also, keep in mind that the logged activites on your account includes MobileRun and third party apps. It's best to use your tracked steps (without mobile run or manual log) while stepping. Using any kind of manual logging when running or walking will not count towards your challenges.

Let me know how it goes!