04-23-2020 12:33 - last edited on 04-24-2020 11:43 by SilviaFitbit
04-23-2020 12:33 - last edited on 04-24-2020 11:43 by SilviaFitbit
I seem to be gotten steps added on my daily count today which I clearly didn't do as I was in bed asleep between 2am -4am today. It looks good on my watch an extra 8000 steps. Anyone else have this problem? Not the first time.
Moderator edit: Updated subject for clarity
04-24-2020 11:42
04-24-2020 11:42
@Murf-y Welcome back to the Community. Thanks for letting me know that your watch added steps while you were sleeping.
I would like you to make sure there are no activities logged that could be adding these steps to your Dashboard. Also, it could be that your watch didn't reset at midnight and that's why you saw steps in the morning, I would like you to restart your watch and continue monitoring it.
Keep me posted!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-26-2020 06:55
04-26-2020 06:55
I've reset it 5 times same result. It does reset at midnight. It continues th Give me extra step. Thanks for your input.
05-14-2020 17:00
05-14-2020 17:00
@Murf-y Thanks for getting back. I apologize for the delayed in my reply.
I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
01-12-2022 09:56
01-12-2022 09:56
I have the same problem. Wake up with steps recorded though this doesn't always happen. I do sleep in a bed that vibrates and wonder if watch is under a pillow it may pick up the motion. Is this possible??