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Suspended account

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‎11-19-2021 10:46

‎11-19-2021 10:46

Hi, I’ve contacted Fitbit support and they agreed to unsuspend my account after I agreed to the terms of their demands and a 2-week period. The 2 weeks have been up for nearly two months now and my account is still suspended. I tried to contact them again and they sent an email to the department, but have yet to hear back. I was wondering if there’s anybody here who can help me get my account fully functional again?

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2 REPLIES 2

‎11-19-2021 12:02

‎11-19-2021 12:02

Hi @cherishable2020  these are the community forums where we are users of Fitbit, but not employees.  When did you contact them? It may be that it takes time for the appropriate department to receive and respond to their emails. I've asked a Fitbit Moderator to stop by to address this with you.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-19-2021 12:24 - last edited on ‎10-15-2023 08:07 by Fitbit Moderator

In response to Odyssey13

‎11-19-2021 12:24 - last edited on ‎10-15-2023 08:07 by Fitbit Moderator

Thanks for getting back to us @cherishable2020 and @Odyssey13. I'm sorry that you haven't been able to use your account @cherishable2020.

@cherishable2020, I sent you a PM to assist you. Thanks for the heads up @Odyssey13.

Andrea | Community Moderator, Fitbitp>

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