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Syncing hourly steps between 2 trackers not working

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‎01-22-2018 13:58

‎01-22-2018 13:58

Start out in AM wearing Charge 2 (1/9 hours for hourly steps). Wear Alta HR during the day, then switch back to Charge 2. Step count is accurate.  However, the hourly steps appear correctly on the app, (ex. 5/9 hrs.)...but Charge 2 reflects only hourly steps from the AM (1/9). Question: do the hourly steps sync between 2 devices on 1 account?

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‎01-28-2018 08:04

‎01-28-2018 08:04

A very warm welcome to the Forums.

 

That sounds quite bothersome. 

 

It is possible that it could be a glitch with the tracker. I'd recommend that you try to restart your Charge 2 to make sure that the software reloads again. 

 

Please let me know how it goes or if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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