09-08-2020 03:46
09-08-2020 03:46
My insurance provider issues a $250.00 prepaid Visa Debit Card to me once a year to use on Wellness purchases. Last year I used my card to buy the Versa 2 on fitbit.com for $199.95 + tax.
Now I am trying to purchase the Versa 3 however the total comes out to $250.07 (which is $0.07 over the balance on my prepaid card). Is there anyway for me to pay the remaining $0.07 balance with another Visa card?
09-08-2020 08:00
09-08-2020 08:00
Hi @M.B.Boies see if customer support can help you with that.
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US
09-27-2021 07:00
09-27-2021 07:00
Hi @Severuss the original post was in September of 2020 and we don't know what happened as they didn't return to let us know.
09-27-2021 13:11
09-27-2021 13:11
Nice to see you here, @Severuss. Thanks for the input @Odyssey13.
@Severuss Fitbit's web store allows you to use one credit card or payment method only. It's not possible to use 2 different credit cards or 2 different payment methods (pay one part with a cc and another one with PayPal for example).
See you around.