Warranty service for unauthorized resellers

[Alesia_Is]

My band started coming a part. I called customer support.  I haven't had my fitbit but 5 months.  I was told because I purchased it from HH Greg they would not honor my 1 year warranty. 

[USAF-Larry]

@Alesia_Is, sorry to hear that.  Did they say that HH Greg was not an authorized reseller?  Is that why the warranty doesn't apply?

[PureEvil]

@Alesia_Is,

Welcome to the community though sorry it's under these circumstances.

Fitbit lists their authorized retailers here...  I would buy/order from one of these to make sure that it's covered by warranty.

Which tracker do you have?

[iSting]

You probably would get a better response if you post in one of the hardware forums.  There is a forum for each Fitbit device.

[Lillian303]

My band was coming loose from the Fitbit charge and I called and reported the band problem. Mine was a birthday gift and less than 6 months old. They gave me a case number and ask that I take a picture of my Fitbit and email it back to them while they stayed on the line. I did exactly what they ask and they told me the band would be replaced free of charge. I received my new band within a week. 

[Alesia_Is]

I have the charge hr. It was a Christmas gift. 

[LanuzaFitbit]

Hello everyone.

I'd like to mention that each case is handled on its own and resolutions come in a case by case basis. If you have any questions on the matter, please refer to the warranty details.

Let me know if you have any questions.

[Lillian303]

I'm so sorry that they would not honor your warranty. When I purchased my Fitbit from Walmart I did purchased a two year warranty but that questioned never was asked, I just explained that my wrist band was come a part from the sensor.

Sent from Lillian's iPhone 🍓

[SunsetRunner]

In Singapore, we do not have an official Fitbit office, just a representative company (that represents other products/brands too).  When my Charge 2 band started to break (cracks), they gave me a new band straightaway (from a new box, they just remove the band and fix it onto mine).  A so-call one for one exchange.  No questions was asked and of course, I showed my purchase receipt.

[Alesia_Is]

I called again.  Got an angel and they are sending a replacement 


Sent from my T-Mobile 4G LTE Device

[LanuzaFitbit]

Hey @Alesia_Is, @SunsetRunner and @Lillian303! 

Glad to read some positive stories. It is always refreshing and motivating to do that. 

@Alesia_Is Those are some great news. Now you can continue to reach all of your goals! 

Let me know if there are any questions!