We're experiencing an internal server problem: Dashboard -> "View Settings: (Cog) -> "Charge 3"

[SunsetRunner]

When I try to view settings of my Charge 3, I get the "Oops! Something's not right..." page.

The browser Console has 2 errors:

uncaught exception: Object

Error: "Error while processing route: settings.trackers The ajax operation was aborted n@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:2672:13
t@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:7580:13
u@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:7580:517
_createCorrectError@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:7611:36
handleResponse@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:7605:209
_makeRequest/d</<@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:7596:88
u@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:1338:118
fireWith@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:1339:694
M@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:1611:468
n/<@https://snapdragon-ws.fitbit.com/assets/vendor-8063e355c1ba61f531783b795a03dfe9.js:1621:181
s@https://snapdragon-ws.fitbit.com/new-relic-77289d079bde903995a518ab77d800d7.js:92:16
"

[Barbotus · Accepted solution]

@SunsetRunner I was having the same issue (The "Ooops") page displaying when going to settings or my tracker. Difference in my console was as follows

Initializing feature flags
js-agent.newrelic.com/nr-spa-1016.min.js:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
cdn.optimizely.com/datafiles/WYs5sjKCFL8ye9rdLgL3WY.json:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
new-relic.js:38 Error: Error while processing route: settings.profile-settings The ajax operation was aborted Error: The ajax operation was aborted
at u.n (error.js:30)
at u.t (errors.js:39)
at new u (errors.js:119)
at o._createCorrectError (ajax-request.js:531)
at o.handleResponse (ajax-request.js:515)
at Object.<anonymous> (ajax-request.js:273)
at u (jquery.js:3268)
at Object.fireWith [as rejectWith] (jquery.js:3398)
at M (jquery.js:9307)
at XMLHttpRequest.<anonymous> (jquery.js:9540)

Turned off UBlock Origin on fitbit site and all seems to be well. Probably unrelated but figured I'd share. 

Turned off UBlock Origin for the FitBit site and all seem to be well. 

[SunsetRunner]

TLDR;

Work-around: used chromium instead of firefox

Hi @Barbotus 

Thanks for the suggestion, but I don't have any ad blocker installed.

I am using the latest Firefox (71.0 (64-bit)) and having this issue.

I just tried Chromium and it worked - must be something do to with Firefox - perhaps it's blocking something (even though I don't have any blocking extensions installed)

[devilicious]

This didn't work for me.

What worked was opening Chrome on Incognito Mode. (However private browsing in Safari did not work FYI)

[Csello]

Hello all,

I tried all workaround (ad blocker, using chrome, etc) and this is the final message when I am trying clicking on "Dashboard-Settings- Manage Data":

UH-OH We've lost you.

We cannot find the page you're looking for. Is there a typo in the url?

Is there any way I can export my data files? Thank you!