help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where are my steps?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-11-2018 00:36

‎05-11-2018 00:36

Fitbit desktop stopped updating early this morning.  Now it says I have 68 steps for all of Thursday.  So where are my steps? 

Lisa Marie
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-11-2018 00:46

‎05-11-2018 00:46

Now I am really mystified.  I had rebooted my computer, restarted the fitbit application information uploader after I had unplugged the USB and plugged it back in and still my 96 steps -- inaccurately reported above as 68 (sorry about that) was all that showed.  Walked away for a few seconds and then refreshed my browser and suddenly everything updated properly just like magic.  Maybe it just wanted me to complain to the powers that be.  At any rate, all is well.

Lisa Marie

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-11-2018 00:46

‎05-11-2018 00:46

Now I am really mystified.  I had rebooted my computer, restarted the fitbit application information uploader after I had unplugged the USB and plugged it back in and still my 96 steps -- inaccurately reported above as 68 (sorry about that) was all that showed.  Walked away for a few seconds and then refreshed my browser and suddenly everything updated properly just like magic.  Maybe it just wanted me to complain to the powers that be.  At any rate, all is well.

Lisa Marie
Best Answer
0 Votes