05-10-2018 10:06 - last edited on 05-19-2018 13:20 by KateFitbit
05-10-2018 10:06 - last edited on 05-19-2018 13:20 by KateFitbit
Hello, dashboard on PC isn't working, just shows blank screen! Anyone know how to fix this?
moderator edit: title for clarity
Answered! Go to the Best Answer.
05-18-2018 10:10
05-18-2018 10:10
Hello everyone! Thanks for coming in to help @WendyB.
Like @WendyB mentioned, this is being discussed on this thread. This issue has now been resolved.
Let me know if you have any further questions.
05-10-2018 12:53
05-10-2018 12:53
This is a known issue. so please follow this thread for updates
https://community.fitbit.com/t5/Fitbit-com-Dashboard/Dashboard-tiles-missing/td-p/2680055
Also its an IE problem so you can use Chome or Firefox and it will load just fine
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
05-10-2018 17:02
05-10-2018 17:02
Not communicating with Dashboard Needs fixing from tech support
05-10-2018 20:11
05-10-2018 20:11
Yes @carmenclarke and they are working on it. Look at the link posted above
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
05-11-2018 05:25
05-11-2018 05:25
mine does not work either, changed to Chrome, still have windows 7 might this be it??
05-11-2018 06:05
05-11-2018 06:05
05-12-2018 11:46
05-12-2018 11:46
Just got my tiles back-don't know what happened. They were gone for 2 wks. Clicked twice and there they were. Anyone else get theirs back??
05-18-2018 10:10
05-18-2018 10:10
Hello everyone! Thanks for coming in to help @WendyB.
Like @WendyB mentioned, this is being discussed on this thread. This issue has now been resolved.
Let me know if you have any further questions.
05-19-2018 09:28
05-19-2018 09:28
My dashboard is now working, finally; however, now my fitbit connect program won't let me synch my device with my computer. Even when the device is recharging at the computer, the fitbit connect program says it cannot find my device!
05-22-2018 06:13
05-22-2018 06:13
Hello @Dotto2005!
Thanks for letting me know about that! Those are some great news.
As for the syncing situation, please try to follow the steps on this help article. They should help you get your Fitbit to sync correctly without any issues.
Let me know if you have any further questions.