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steps of the day disappeard

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‎02-07-2018 13:33

‎02-07-2018 13:33

so annoying my daily steps have gone down and this is nothing to do with the 7 day rolling thing.  I mean today i clocked up over 20K steps and now it says i have 15K how does that work?  i checked my health app and it says i've done over 20K. is there something wrong with the system?

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‎02-08-2018 00:10

‎02-08-2018 00:10

if any one else has experienced this problem check the activities you've logged and make sure you have not manually logged any walking exercises as this can faulted you daily steps.  if you have manually logged steps delete it and your steps will reappear,  Thank you to fitbit support via twitter for solving this quickly!

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‎02-08-2018 00:10

‎02-08-2018 00:10

if any one else has experienced this problem check the activities you've logged and make sure you have not manually logged any walking exercises as this can faulted you daily steps.  if you have manually logged steps delete it and your steps will reappear,  Thank you to fitbit support via twitter for solving this quickly!

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