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unable to log in

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‎03-22-2022 09:52

‎03-22-2022 09:52

I cancelled fitbit app on phone and downloaded it again per instructions from fitbit advocate. I downloaded app to phone again but cannot log on because email is already used.  what can I do since this is the only e mail I have

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2 REPLIES 2

‎03-22-2022 09:54

‎03-22-2022 09:54

Sounds like you tried to create a new account instead of just logging into existing account with same email.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎03-29-2022 14:00

‎03-29-2022 14:00

Are you able to login to the fitbit web site at https://www.fitbit.com/?

 

Maybe try resetting your password online, and then clearing the cache on your mobile device, before logging in there.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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