07-10-2019 10:59 - last edited on 08-20-2020 17:15 by MatthewFitbit
07-10-2019 10:59 - last edited on 08-20-2020 17:15 by MatthewFitbit
I was charging the Flex 2 to use for swimming and after charging it up overnight, all the lights are blinking with the red/pink light at the top. It won’t respond at all when taken off the charger, just blank. I’ve tried restarting several times, but get no vibration when connecting.
Moderator edit: Subject for clarity
06-26-2020 23:22
06-26-2020 23:22
06-28-2020 18:43
06-28-2020 18:43
07-11-2020 20:54
07-11-2020 20:54
Well, I gave in and purchased the inspire HR. Hoping that everything goes well with this Fitbit. I’m looking forward to getting back to tracking my steps and getting fit!!
all the best everyone and stay well!
JP
08-23-2020 17:43
08-23-2020 17:43
Same thing happened to me. All it does is flash 4 white and 1 pink. I've tried the reset method. They said it is a malfunction and offered discount, no replacement, even though it was an issue with the unit that is clearly common. If anyone knows how to fix this let me know. It won't charge and it just blinks the lights as mentioned above when in charger but dead outside of charger. The lack of concern by Fitbit makes me choose another brand.
08-23-2020 17:49
08-23-2020 17:49
08-24-2020 07:25
08-24-2020 07:25
08-24-2020 08:03
08-24-2020 08:03
08-24-2020 19:53
08-24-2020 19:53
This is exactly what mine is doing. Worked fine yesterday. Today, nothing. Thought it was just out of juice, but app showed it still had 55% power. Now, it is unresponsive, have had it plugged in for hours and now when I hit the button under the charger, the lights flash, but still not logging, syncing, or any other response.
How do we fix???
08-24-2020 23:11 - last edited on 02-10-2021 15:44 by RicardoFitbit
08-24-2020 23:11 - last edited on 02-10-2021 15:44 by RicardoFitbit
Fitbit aren’t interested, they’ll just offer a discount on a new model if yours is out of warranty
Sent from my iPad
Moderator Edit: Content - Promoting
08-25-2020 05:20
08-25-2020 05:20
09-18-2020 12:21
09-18-2020 12:21
It is absolutely ridiculous Fitbit is refusing to support devices that have a known issue. As others have stated, when the only solution that the company can provide is a solution to spend more money with them, it's time to take your business elsewhere.
01-16-2021 09:20
01-16-2021 09:20
Same here. Only now the start with 35%. Google search "fitbit stopped working scam" you'll see they turned off a lot of flex 2 units to get people to buy others.
01-16-2021 09:23
01-16-2021 09:23
Ricardofitbit can you create a ticket for me. I'm another loyal customer who's fitbit magically stopped working a few days after the 1 year warranty. Flex 2. Will not buy any other large more expensive units. Just want my valued flex 2 to work. Can you reverse the update on mine maybe that caused the problems for everyone?
02-09-2021 12:27
02-09-2021 12:27
I got mine working again but the solution probably isn't in Fitbits manual.
So my Fitbit died around New Year, 4 white 1 pink constant flashing while trying to charge. No matter if I unplugged and replugged it wouldn't go away and wasn't connecting to my phone so I gave up. I was disappointed reading on here there was no solutions and folk being told to purchase a new device. So.... I did but not another Flex 2.
Tonight I tried to plug in the Flex2 to see if it would work but it was still the same from a month ago. Well I thought I have nothing to lose and was going to throw it out anyway so I threw the pebble off our wooden floor gently and replugged into the charger but it didn't work, room the pebble and threw it again and tried in charger but sane flashing light issue, threw one last time a little harder on floor and plugged in, and would you believe it, it started its normal charge sequence and was detectable by the phone again so I have magically fixed the flex2 pebble. Worth a go for anyone who is ready to throw theirs out anyway and it's no longer under warranty. I have a new fit /smart watch anyway as thought this one was busted but now have the Fitbit Flex working as a backup or could give it away now. Obviously a wee jolt / shock to it must have reset or got it going again.
Cheers
02-09-2021 18:10
02-09-2021 18:10
Were you ever able to fix this?
02-09-2021 22:26 - last edited on 02-10-2021 15:45 by RicardoFitbit
02-09-2021 22:26 - last edited on 02-10-2021 15:45 by RicardoFitbit
No - I bought
Sent from my iPad
Moderator Edit: Content - Promoting