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Blue Light not flashing for incoming calls or texts but my reminders are flashing

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‎12-25-2019 07:11 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-25-2019 07:11 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

My fit bit is blinking my reminder dots and the green one when I tap it but my blue dots are not blinking when  get incoming calls or texts

i have the flex 2

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‎12-26-2019 08:31 - last edited yesterday by Fitbit Moderator

‎12-26-2019 08:31 - last edited yesterday by Fitbit Moderator

@DVA3120 Welcome! It's nice to have you on board!

Let me help you with your Flex 2 not showing call or text notifications. Lets try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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