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Can't contact Customer Support directly from the Fitbit app

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‎12-02-2021 08:44 - last edited on ‎12-15-2021 04:43 by Fitbit Moderator

‎12-02-2021 08:44 - last edited on ‎12-15-2021 04:43 by Fitbit Moderator

I want to contact customer support about the fact that my Flex 2 has stopped recording my sleep, but every time I click on the option to Contact Customer Support that loading circle comes up and just goes on and on and on for several minutes before I give up, close the app, and open it to try again. The same thing happens every time.

 

How can I get this feature to work again? Alternately, is there another way to contact customer support outside the app that would still enable them to connect me with my data?

 

Moderator Edit: Clarified subject

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‎12-02-2021 09:36

‎12-02-2021 09:36

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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