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Can't download the Fitbit app from the App Store

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‎10-16-2021 02:56 - last edited on ‎10-20-2021 08:51 by Fitbit Moderator

‎10-16-2021 02:56 - last edited on ‎10-20-2021 08:51 by Fitbit Moderator

Decided to start using my fitbit flex 2 again but can't find the app to download from google play.  Online it just says my phone is not compatible - I only deleted it a few months ago when I thought I wouldn't use the flex 2 any more.  What a stupid decision that was!!

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-16-2021 06:19

‎10-16-2021 06:19

Hi @Hel123  the minimum requirement for both Android and iOS changed several months ago and the old app versions were removed. What Android system do you have? Any chance you have a friend who would let you set up and use their phone to sync?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-16-2021 06:31

In response to Odyssey13

‎10-16-2021 06:31

Thanks for the info and idea to sync.  Definitely will ask around.

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‎10-16-2021 07:06

In response to Hel123

‎10-16-2021 07:06

@Hel123   You are going to need a really good friend to sync that way.  If you have a Bluetooth enabled PC/laptop that runs Windows 10, you should be able to set up and sync on your laptop/PC.  Flex 2 user manual   

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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