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Daily showdown challenge is out of sync with steps

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‎09-25-2017 14:43 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎09-25-2017 14:43 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

I have noticed for a while that the steps I do in a day are slightly higher on Fitbit rather than the daily showdown (by several hundred steps) and weekly challenges. There is no time difference. Can anybody help me solve this? 

 

Moderator Edit: Clarified Subject.

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‎09-30-2017 07:34

‎09-30-2017 07:34

Hello @Queenydi, it's nice to see you around, I hope you're doing well. Smiley Happy

 

I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-20-2020 11:46

In response to MarcoGFitbit

‎01-20-2020 11:46

As far as I can tell my steps are off and none of these apply (although I'm not entirely sure I understand #1.. what is a "tracker tile". Under my profile main page on the app, there is a picture of my fitbit and it says "synced" not "connected" so I don't know what this means.

It seems to me that my steps just stopped snyncing around 11:30 pm and there was no time difference between participants. I was out bowling and should have won the daily showdown.

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