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Fitbit Flex goes back to one dot after reaching 4 dots

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My Flex recently stopped showing my 10,000 step milestone.  It never goes past 4 dots then will drop back to 1 even though I know I've passed 10K steps.  Have not tried to reset it yet.  Wondering if there's anything else I should do first.  It's over 5 years old btw but has not given me any real trouble in the past other than occasionally not warning me when the battery is low.

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