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Fitbit not syncing since change of SIM and phone provider for iphone 7

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‎07-24-2020 13:40 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎07-24-2020 13:40 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

Last Sunday I changed phone provider and SIM.  Since then my Fitbit Flex has not been picked up by bluetooth on my iphone 7 and so hasn't synced.  The Flex is still working, still vibrates when I hit my 10k steps, still charges up.

I have turned bluetooth on and off several times.

I have turned my phone on and off several times.

I have deleted the app and reinstalled it several times.

I have reset my Flex several times.

I have done the above in various different combinations!

Please, please can someone help?

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‎07-25-2020 22:40

‎07-25-2020 22:40

Why won't my Fitbit device sync?

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