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Flex 2 battery won't hold a charge

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‎01-03-2021 13:20 - last edited on ‎10-12-2021 14:20 by Fitbit Moderator

‎01-03-2021 13:20 - last edited on ‎10-12-2021 14:20 by Fitbit Moderator

Dear Fitbit community support,

 

I have been using Fitbit trackers for last 6 years extremely happy with all of them. This is the first time I got disappointed. I bought a Flex 2 a week ago. Its getting fully charged in 2 hours (4 white lights and 1 green light), as expected. But it is discharging (to 5 % or even shut down) in max 36 hours. I waited for 3 charging cycles, hoping to see some improvement. Unfortunately no. Whats the issue here ? Who can help me ? The sole purpose I bought Flex 2 is to avoid frequent charges. 

 

Thanks for your support. 

Sri

 

Moderator Edit: Clarified subject

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