Flex 2 fell out of my wrist band.

[andie5]

After owning two flex models, I switched to the flex 2 when it came out (last month).  Two days ago my tracker fell out of the wristband some time while I was wearing it.  I went to tap it after a 2 mile walk, and it was gone!  I'm very disappointed!  I never had this problem with the flex.  It was only a few weeks old!

[RuthieSK]

The exact same thing happened to me.  I ordered and received a new one and that one won't charge now.  I'm done with Fitbit!

[ozpaws]

Why don't you write to fitbit on the complaints page, hopefully they will help you.

[DelaneyCollier9]

I'm so mad! I was walking in the airport and I went to see how many steps I got so I tapped my Fitbit to see and guess what!? It's gone!! Fell out of my flex 2 bracelet somehow?? No rubbing it against my leg or anything, just gone! I'm pissed this was $80 to just fall off!! Waste of my money 

[ozpaws]

I my partner lost his Flex II I bought him for christmas the same way.  I complained to fitbit and after trying to search it using light blue the app to find bluetooth, they kindly sent me a new one.  My faith is restored.  Mind you he now wears the strap tight on his wrist something I never had to do with my flex. 

[Miss_D]

This happened to me as well.

when I called to report a faulty band (what else could have caused this?)

I was told "all i can do for you is a 25% off a new Fitbit." ..umm excuse me?! It was only 2 weeks old...

I hung up & called back. After talking with another person-I was sent a replacement band & device, but had to use the clasp from my old one.

Im so paranoid now, always checking to make sure it hasn't fell out again!

i think Fitbit should come up with a way to fix this & send something out to all the flex 2 owners....this should not be happening!

[NellyG]

There are some ideas in this thread. Not supplied by fitbit, but all low priced

https://community.fitbit.com/t5/Flex-2/Fitbit-Flex-2-device-fell-out-of-wristband/m-p/1867839#M6963

[andie5]

My solution was the same.  Two phone calls.  Different result.  If i hadn't gotten a satisfactory result, I would have been done with fitbit after 2 1/2 years.  So far, so good!

[PhilinChi]

Same here.  Without the replacement I would have moved on to other trackers after 2 - 3 years as a loyal Fitbit user. 
We are still waiting for Fitbit's own answer to what is obviously a significant defect in the Flex 2 design. 
And sorry, while the 3rd party solutions are a nice attempt, I don't see wearing that everyday in the pool, sleeping, working out et al.

[Ellowick]

Mine too also fell out of it's band.  I was able to the sync on the app to tell me when I was close.  I located it to the garden (40x40 ft area) that I had just gone with a rototill.  (By the grace of God, I found it).  

I was hoping to find a solution to avoid this in the future.

[NellyG]

@Ellowick Wow that was lucky. Glad you found it. There is a thred somewhere with some ideas about this. I'll  see if I can find it.

[NellyG]

Here us the link. I have one of the silver slip on decorations and it does the double job of looking really nice and keeping the pebble in the band. 

Lost Flex 2

[dory949]

I just had the same experience.  They need to redesign the wrist band!

[dory949]

Same thing happened to me!!  I was just wearing it as usual and found the pebble missing.  They need to redesign the wrist band.

[dory949]

This happened to me too!  Sounds like it happened to a lot of us.  The wristband needs to be redesigned and the manufacturer needs to take responsibility.  Of course I looked everywhere and don't know where it fell out.  So sorry it happened to all of us!!

[emmalove]

the same thing just happened to me tonight 😞 i lost it when i was leaving work sometime and it's not in my car or anything i'll never find it i'm so upset!  

[PhilinChi]

Sorry to heard that.  I succumbed to the norm of it happening like every other week and I pray I locate it.  Horribly designed version.

[RWillis3]

I have the same problem with the pebble falling out. I wore my flex 2 in the shower then did the dishes and noticed later that it was missing, when I went to check my steps. I'm still syncing, but I have a bad feeling that it went down the bath tub drain, which is why I can't find a strong signal on the bluetooth finder apps or hear the very faint buzzing of the alarm. Also, my alarm picks up steps, which may be it banging around in pipes. I was so paranoid that I was going to lose it in the pool or beach, but no, at home in the shower most likely. 😞

I guess there is not a remedy when/if I find mine.

[JimmyG_415]

I just bought mine, and it fell out today.

I had it less than 3 weeks, 

The 2nd time it fell out, I lost it a week ago and luckily I found it.

VERY DISAPPOINTED 

[DavidO82]

You can me to the list as well...Very frustrating since for the rest I was rather satisfied with the product..

[radiodp]

Count me in as well. I lost my first Flex-2 and was unable to locate it in my house using Bluetooth tracking apps. I'm back from vacation and realized that some time between when I last synced (last night) and now, my Flex-2 fell out of the band. I purchased it from Amazon, so I assume Fitbit support won't be willing to replace it. In that case, I'm done with Fitbit forever.