Flex 2 stopped syncing to my Galaxy phone

[gardink]

My Flex 2 has stopped syncing to my Galaxy phone, it still works on my wrist. Have tried all online suggestions to no avail, even tried the web chat which gets you to type in your problem and totally ignores you until you end the chat and then it THANKS you for chatting!!!!! Any suggestions different to one online? Please.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @gardink  which phone? I have Samsung Galaxy S8 and it works well. This article says what to try with trouble syncing - click to read. It helps on the forum to know which phone and what you've tried, so we don't suggest it again. 

[gardink]

It is a Galaxy A20e, all worked fine until July10th, now stuck on gathering data and failure to sync, do not know what changed and have tried everything suggested at least 2 times!!

[Odyssey13 · Accepted solution]

here is the article about compatibility of the devices - click to read.

[gardink]

Sorry but that doesn't help at all. Thanks

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[dsandra]

worked until yesterday, still registers sleep , water , calories just not steps