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Flex 2 stopped working after visiting a water park

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‎08-20-2020 17:01 - last edited on ‎08-20-2020 17:07 by Fitbit Moderator

‎08-20-2020 17:01 - last edited on ‎08-20-2020 17:07 by Fitbit Moderator

Went to a water park for a few hours came home and noticed that it was off. I thought the battery died so I plugged it to the charger. All lights lit up and than turned off. It did manage to sync my steps but since than it won't turn on. I tried to do the 3 button reset but nothing happens. Any ideas? 

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‎08-21-2020 00:12 - edited ‎08-21-2020 00:20

‎08-21-2020 00:12 - edited ‎08-21-2020 00:20

edit: my apologies. My first response was incorrect.

 

It does sound like water damage even though the Flex 2 should be ok at a water park. It's worth putting it in rice anyway and if that doesn't work then it would be worth contacting customer support to check your warranty options.

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‎08-21-2020 00:12 - edited ‎08-21-2020 00:20

‎08-21-2020 00:12 - edited ‎08-21-2020 00:20

edit: my apologies. My first response was incorrect.

 

It does sound like water damage even though the Flex 2 should be ok at a water park. It's worth putting it in rice anyway and if that doesn't work then it would be worth contacting customer support to check your warranty options.

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‎08-21-2020 07:25

‎08-21-2020 07:25

Apparently Flex 2 is not water proof. 

 

Claire: It's only water-resistant and not water proof

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