Flex 2 will not charge past 85%

[pat2e]

A few days ago, my Flex 2 would not charge past 90%. Then yesterday it is only going to 85%.  I've cleaned the contacts, they're all good and I've reset the device but it still only goes to 85%.  What can be done to resolve this?

[RicardoFitbit]

Hello @pat2e, welcome to the Community Forums, it's a pleasure to help you with your Flex 2. Sorry for the delay in replying.

I appreciate the details that were shared in your post about the inconvenience you're currently experiencing with your device, thanks for cleaning the contacts and resetting it prior to posting. If you haven't already done so, please check the information that's specified on: Why isn't my Fitbit device's battery charging? and let me know if your Flex 2 battery fully charge. 

Keep me posted and let me know if you have any additional questions.

[pat2e]

Thank you for your response RicardoFitbit, but your link returned:

Error: Error ID: 162111475-91452 (-1729621941) 

[RicardoFitbit]

You're welcome @pat2e, thanks for your reply and update. Sorry for the delay in responding.

Thank you for bringing this to my attention, seems odd that you were unable to open the help article that was shared on my previous post. I'll copy-paste the information that's specified there and let me know how it goes after taking such steps into consideration:

Problem	Solution
The pins on the device or charging cable are dirty.	Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
The USB port or outlet is faulty.	Try a different USB port or a UL-certified wall charger.
The device isn’t connected securely to the charging cable.	Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
The device isn't working as expected.	Restart your device. For more information, see How do I restart my Fitbit device?
The device is wet.	Thoroughly dry your device before charging it.
The error "insufficient power source" appears on your device's screen.	Remove other devices plugged in to your power source, or plug your device in to another source.
Your device’s battery was depleted to 0%, and it doesn’t appear to be charging	Leave your device plugged in to the charging cable for at least 30 minutes.
You haven't used the device for several months, and it won't turn on.	Leave your device plugged in to the charging cable for at least 30 minutes.

Looking forward t your reply if further assistance is required. 

[Weej87]

I have the same issue, I have tried and checked all of the checklist above, battery wonr charge 85% and lucky if it lasts for 18 hours. Any further advice?