Flex 2 won't restart, charge or sync

[Cahillm]

Hi All

Interested to see whether anyone has had the following problems and have a solution - besides throwing out the device?

I've tried various restarts, tips and tricks to restart, recharge and sync my fitbit - I've used it for approximately 6 months.

All lights are constantly flashing and there is no response when restarting - change in lights or vibration.

cheers, CahillM

[vikkib127]

My flex 2 is exactly the same, 1.5 years old and now wont sync with my phone app or anything else, continuously says no device found, surely it’s not coincidental that there’s so many people having similar problems.  This only happened to mine after I updated the app. 

Vikki 

[scottv31]

Yeah, the conspiracy theorist in me (and others) thinks this was planned by FitBit as it’s too coincidental.  I ended up buying an Inspire, which I don’t like nearly as much, but if this was planned obsolescence, it worked as they got me to upgrade.  Not pleased with Fitbit, but the offerings are still better than competitors.

[RicardoFitbit]

Hello again! It's a pleasure to continue providing assistance, my apologies for the delay in responding. Welcome to our Community Forums, your posts are appreciated @littlemissbex @kyla_rd @vikkib127. Your reply and update are appreciated @scottv31.

@littlemissbex I appreciate the details that were provided in your post. Our Support team informed me that they already provided you with assistance regarding your Flex 2, that said, I recommend you to get in touch with them if you have any additional questions or want more information about the resolution that was given.

@kyla_rd Thanks for troubleshooting your Flex 2 prior posting, I totally understand how frustrating this matter can be for you. Let me share with you that I've created a ticket for you with our Support team to receive further assistance directly with them. That said, I recommend you to keep an eye to your email inbox for their contact, they'll be in touch with you soon.

@vikkib127 To better assist you, can you please let me know if you're experiencing syncing difficulties or your device is not responding at all? If you're having a syncing issue, please check: Why won't my Fitbit device sync? and if your device is not responding anymore, please let me know if the troubleshooting steps that were previously posted on this thread were already tried so we can move forward.

@scottv31 I totally understand how you feel, my apologies for the inconvenience you went through with your device, it's nice to see that you're a Fitbit Inspire user. Don't hesitate to contact me back if you need anything else or if you have any additional questions, I'll be here.

Keep me posted. 

[Gustogal]

Hello - I got a Versa about two months ago and have been using it and my Flex 2 without issue. But Sunday I went golfing and walked about 7 miles, and when I synced it it said I went 7 steps! I have tried all the steps including restarting, and even saw another post where someone stated the issue had been fixed. 

My Flex 2 is charging properly, just don't understand what suddenly happened in the last 2 weeks for me?

Thanks!

[Kdbug79]

Mine said it couldn't find tracker so I put it in the charger and all of the lights continue to flash. I tried pressing the reset button 3 times and nothing happens. Not sure what else to do. 

[normajo]

I have the same problem, reached out to Fitbit support on the 9th June for my Flex 2, I was advised to uninstall my Fitbit connect app and install the Microsoft app, that made no difference, then asked to load it onto my android phone but Fitbit connect does not support the LG model I have, then advised to get a new Fitbit which I have, nothing has worked. My problem was referred to a higher authority almost 2 weeks ago who will be getting back to me, I can see from others on this site that it is a Widespread problem with Flex 2 

[xemx]

My Fitbit has done much the same thing today. It is showing a solid red light, but will not sync or respond to taps or restarting. It is fully charged, but i tried plugging in and it still didn’t respond. I tried re-syncing it to the app, but while the app can detect the Fitbit it will not respond to tapping to complete the sync.

thanks

[normajo]

I wish I could give you more advice, but I went back to Fitbit today pointing out that it is now 32 days since I reached out to them for help and am still no further ahead with my query.
I have been informed that a 'higher authority' is dealing with the matter as mine is not an isolated case, if I hear more I will let you know

[RoxieRockchuck]

I hear you! I have a beautiful watch and just want to track my steps and aqua fitness (which the Flex 2 is not great at, but at least I can wear it in the pool!). Mine says it's charged and synced, but in the last day or so, it seems like only some of my activity is being tracked, and the lights on the tracker seem way behind what my phone shows my activity has been

 Very disappointed that the Flex 2 isn't being made anymore as I love the size and have a lot of bands I now can't use. I only had mine about 19 months....sigh.

[RicardoFitbit]

Hello! It's a pleasure to continue providing assistance with this situation, sorry to the delay in responding each of your posts. I'd like to give you guys a warm welcome to the Community Forums @Gustogal @Kdbug79 @xemx @RoxieRockchuck. Also, it's nice to see you again participating @normajo.

If your Flex 2 devices are completely unresponsive even after trying the troubleshooting steps that were shared in the previous posts, my best advise will be to get in touch with our Customer Support team to receive further assistance directly with them. As it turns out, in most of the cases our restart process resolved this situation, however, if the issue remains the same, our Support team will provide more assistance regarding this specific situation. 

See you around.   

[normajo]

thank you for this, my new Flex 2 in it's box is on it's way back to them however I don't think the issue is with the device itself as it charges perfectly and buzzes etc,
Am lost without it, the only reason I don't want to upgrade is that I love the stainless steel bracelet, others have reached out to me about their Flex 2's from what I hear they are no longer making them
Norma

[Jensco]

Hi. I have just read all the posts about the flex 2. I have had mine 2 years and it stopped working last Monday. It will not do anything. No life in it  at all. It will not charge.no flashing lights. Is it the case they have made them so they only last 2 years and have to be replaced!!?? I emailed Fitbit support last Thursday and have not yet had a reply with an answer.  As others have said it is a strange coincidence them all going wrong.

[RicardoFitbit]

Hi @Jensco, welcome to the Community Forums! Thanks for your reply and update @normajo.

@normajo I appreciate your update regarding the inconvenience that was experienced with your Flex 2 device, I'm happy to know that our Customer Support team is assisting you with a return process. I suggest you to get in touch with them if you have any additional questions about this procedure or contact me back if you need anything else in the meantime your return is received. Let me share with you that our Flex 2 device was discontinued to keep our product line focused.

@Jensco I'm happy to know that our Customer Support team is assisting you with this situation as well, please do not hesitate to contact me back if you need anything else. They informed me that information was already provided to you, therefore, I suggest you to check your email inbox and spam folders to move forward.

See you around.

[TLA1]

Same here. Yet I've not even had mine a year.  Just decided it didn't want to charge anymore. Put in the cradle correctly and it acts like it's not fitting correctly anymore. One side pushes up when I push other side.  Try pushing restart and nothing happens 

[TLA1]

I'm thinking that's code for we don't give a ...well, I won't say. But you get the idea 

[Candice.barrier]

Well, mine is probably less than 2 yrs old as I had to replace the flex. Since after the update the flex would no longer sync. As of last week, while I was kickboxing it started vibrating like crazy. Then when I looked at the app, it stated it was dead. So I hooked it up to the charger and next thing I know the Fitbit felt like it was on fire and not charging at all. I’ve not ever had this problem. Any ideas??

[RicardoFitbit]

Hello again, I'm happy to continue providing assistance, sorry for the delay in responding. Welcome to the Community Forums @Candice.barrier. It's nice to see you again participating in the forums @TLA1, welcome back.  

@Candice.barrier Thanks for the details that were shared in your post, sorry for the inconvenience experienced with your device. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, my best advise will be to contact them back if you have any additional questions about the outcome of your case. I'll be here if you need assistance with anything else. Same for you @TLA1 

I'll be around.

[normajo]

Thank you for hanging in there with me, after a three months hiatus we seem to have got things sorted out, I do appreciate your concern

[Candice.barrier]

Customer Service isn’t working with me at all. So this is false.

Candice Barrier, NIC
ASL Interpreting Services, LLC

[Jensco]

Everything sorted out now. Thanks.