Flex 2 won't sync since I updated thea Fitbit app on my Android

[Julesaccord]

Since I updated the Fit bit app on my android yesterday, my Flex 2 won't sync. The Flex 2 is charged. Does anyone know how to get my Flex 2 to sync after the app update?

Thanks in advance!

[NellyG]

Hi @Julesaccord What phone are you using? Is it on the Supported Devices List  ?

Try all the suggeations in THIS Help Article on syncing problems.

[Julesaccord]

I have a Samsung Galaxy 7. My Flex 2 was working fine until I updated the app. I can't even set up a new device to my app. Is that because I am using a device I already had linked?

[NellyG]

Hi again. You should be able to set up the same device to your account. Have you removed it from your account? If you havent done it already then please dont - that complicates things!

I would suggest you restart your flex 2 several times and uninstall the app and then reinstall it on your phone and try syncing again. Also try all the troubleshoots in the article I linked above.

[Rich_Laue]

You might also try restarting, or better yet shut the phone off. 

Remove the Fitbit app. And install a fresh copy. 

[Rodarioc]

I have an apple and it did the same thing. I’m mad. That’s my lifeline to my diabetes control. I it doesn’t get fixed I’ll hate to have to change to something that won’t be obsolete when some update come along.