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Flex 2 won't sync to my new Samsung

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‎07-17-2021 15:12 - last edited on ‎07-24-2021 09:07 by Fitbit Moderator

‎07-17-2021 15:12 - last edited on ‎07-24-2021 09:07 by Fitbit Moderator

My Flex2 was not having any problems syncing with my Motorola smart phone. My new Samsung smartphone is unable to sync with the Flex 2. In trying to set it up, it constantly buffers and doesn't synch. Idea?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-24-2021 04:13

‎07-24-2021 04:13

Hi @appleannie2  Try restarting your Flex 2. If that doesnt help then try THIS Help Article on Syncing problems.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-24-2021 06:32 - edited ‎07-24-2021 06:33

In response to NellyG

‎07-24-2021 06:32 - edited ‎07-24-2021 06:33

You do not need to setup the tracker to your fitbit asccount when changing phones @appleannie2.  

 

Is the old phone still around and turned on? If so, on the old phone, log off in the fitbit app. Then remove the Flex 2 from the phones Bluetooth. 

 

Alternatively. If the old phone is around and turns on. Use this phone to setup the Flex 2 to your fitbit account. Use WiFi. Now turn off the old phones Bluetooth. 

 

Let's go back to the new phone. Now if the tracker doesn't sync, we have a sync problem, not a setup problem. 

Why won't my tracker sync. 

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