help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex says it's synced but is not tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2020 19:57 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎08-01-2020 19:57 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

I dusted off my Flex and decided to start using it again. It's fully charged, and I downloaded the app onto my iPhone 6. When I view my account, it says I'm synced. However, my iPhone Bluetooth can't find the device, so I suspect this isn't true. No steps are being logged. I've "restarted" the device with a paper clip as instructed. Nothing helps. Any ideas?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-03-2020 19:15

‎08-03-2020 19:15

I’ve found my steps won’t show up on my iPhone app if I’m not on WiFi. Could that be your issue?

Best Answer
0 Votes