help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly activity not updating on dashboard

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2017 18:13 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎08-20-2017 18:13 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

Last week I turned off all-day sync. After a few days I turned it back on, but even with all-day sync on, the Hourly Activity data on the dashboard always shows 0 hours. If I tap on this to see details, the correct stats for Hourly Activity show up. But not on the main dashboard. Also, all the Hourly Activity stats for all days in the past now show nothing whereas they were updated correctly before I turned off/on all-day sync. I have restarted my Flex 2 3 times and also restarted my iPhone but this has not helped . 

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎08-20-2017 18:31

‎08-20-2017 18:31

That is annoying! Try uninstalling the Fitbit app, restart your phone and then reinstall the app. See if that fixes it. Let us know how you go.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
4 REPLIES 4

‎08-20-2017 18:31

‎08-20-2017 18:31

That is annoying! Try uninstalling the Fitbit app, restart your phone and then reinstall the app. See if that fixes it. Let us know how you go.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-23-2017 08:55

In response to NellyG

‎08-23-2017 08:55

Reinstalled the app. Ok now. Thanks. 

Best Answer
0 Votes

‎01-24-2019 11:08

In response to NellyG

‎01-24-2019 11:08

Having the same problem. I just did this and it did not solve the problem. I have had this thing 2 days. My first fitness tracker. Considering sending it back and replacing it with something that works properly.

Best Answer
0 Votes

‎01-24-2019 11:09

In response to NellyG

‎01-24-2019 11:09

Same issue. This did not work for me. 

Best Answer
0 Votes