01-20-2015
08:25
- last edited on
07-30-2021
10:24
by
AndreaFitbit
01-20-2015
08:25
- last edited on
07-30-2021
10:24
by
AndreaFitbit
I was wondering how long do fitbits last before they die, in terms of steps and length of ownership.
I currently own a Fitbit Flex for about 18 months and have logged over 5.5 Million steps. I'm on my 3rd band. I was thinking about upgrading to a charge HR since they have a $50 trade in promotion at the microsoft store. I like the automatic sleep function on the Charge HR, but don't like that you can't change the band.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
09-09-2018 12:50
09-09-2018 12:50
Hi @Betina, thanks for getting back!
I'm very sorry about this. Our Support Team needs to abide by the warranty policies. and this is the reason why they might not be able to replace your tracker at no cost.
Thanks a lot for the feedback. It's highly appreciated! If you need help with anything else, I'm always around!
Help others by giving votes and marking helpful solutions as Accepted
09-27-2018 08:00
09-27-2018 08:00
Which type of Fitbit was it?
10-03-2018 13:42
10-03-2018 13:42
My Fitbit Only lasted 18 months. The battery dies so the Fitbit won’t hold charge over 5 hours
10-04-2018 09:38
10-04-2018 09:38
10-04-2018 11:04
10-04-2018 11:04
10-19-2018 07:29
10-19-2018 07:29
My Fitbit Charge 2 is dying after 18 months of use. Out of US warranty (EU warranty is 2yrs ... US only 1 ... go figure). Missing lines of pixels on screen and now screen has begun to fade (upper right hand corner can no longer be read and it gets worse each day). Never had to replace band. Normal everyday use ... no water (no swimming, showering, etc.). Walking, no running. Just started to crap out. Very disappointed.
10-19-2018 07:32
10-19-2018 07:32
Mine was less than 18 months. They cost around 8-10 a month. Not a good deal even when you break it down. That’s two I had that were trash. I’ll never buy another one
10-19-2018 08:04
10-19-2018 08:04
10-19-2018 08:12 - last edited on 11-14-2019 16:08 by LiliyaFitbit
10-19-2018 08:12 - last edited on 11-14-2019 16:08 by LiliyaFitbit
It would be nice if the FitBit folks that manage this site would provide whether FitBit is even trying to look into this issue with their development teams or not. If FitBit would provide some answers on longevity that go beyond an explanation of warranties and discounts on our next purchase, and provide info. That their developers are working on improving the longevity then some of us may stick with FitBit. In the mean time folks should tell us what alternatives they have found.
Moderator edit: personal info removed
10-20-2018 18:48
10-20-2018 18:48
I am on my second flex. The first one lasted about 20 months. The second is about 2 years old but I think it will need replacing soon (shame as I have lots of bands, some still in their packets unused) as the battery doesn't last like it used to.
10-21-2018 09:16
10-21-2018 09:16
For me, while my fitbit is on the charger ill have my phone on me to track my steps with mobile track
10-21-2018 14:29
10-21-2018 14:29
All of my Fitbits have lasted more than a year:
Flex: September 2015-May 2017
Alta HR: May 2017-Present
Ionic: October 2017-Present
Versa: June 2018-Present
Ace: June 2018-Present
Aria 2: December 2017-Present
Flyer: December 2017- Present
My Flex that died was due to old age, I didn't damage it in any way. My Versa and Ionic have been drenched in freshwater and each have survived without so much as a scratch on them....they're the only ones I trust in the water. The others I don't get wet at all, unless I'm washing my hands. None of the trackers have ever been used in a shower.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!
10-22-2018
15:25
- last edited on
07-07-2021
12:15
by
JuanJoFitbit
10-22-2018
15:25
- last edited on
07-07-2021
12:15
by
JuanJoFitbit
My flex lasted for almost six years. I use an Alta, now.
My flex fitbit lasted for almost five years.
I've had my alta for two years. I ended up breaking my charger so I bought the standing one. It makes charging much easier. I love my fitbit.
I am glad that I have found a few metal, & leather straps because I'm allergic to silicone.
Moderator edit: merged reply
10-22-2018 15:56 - last edited on 11-14-2019 16:06 by LiliyaFitbit
10-22-2018 15:56 - last edited on 11-14-2019 16:06 by LiliyaFitbit
Wow - according to other post the longevity of your devices is amazing. Wish FitBit did some research to see why there is such a difference. It may be quality control. Anything past 5 years would make me happy but two or 1.5 years seems wrong considering the price.
Moderator edit: personal info removed
10-22-2018 17:36
10-22-2018 17:36
10-25-2018
06:49
- last edited on
04-01-2025
11:12
by
MarreFitbit
10-25-2018
06:49
- last edited on
04-01-2025
11:12
by
MarreFitbit
Hi everyone! Good to see you all in the Fitbit Community Forums! 🙂
Thanks a lot for your input on this topic. If you're having issues with your tracker and are still within the warranty period, feel free to let me know so that I can escalate your cases to the Support Team for further assistance.
If you're already out of warranty but would like to know of any other available options to get you back on track, let me know too and I'll be happy to help you out!
Anything else, I'm always around!
Help others by giving votes and marking helpful solutions as Accepted
10-25-2018 08:04 - last edited on 11-14-2019 16:06 by LiliyaFitbit
10-25-2018 08:04 - last edited on 11-14-2019 16:06 by LiliyaFitbit
Moderator: Can you inform this group whether FitBit is looking into extending longevity of your devices past 2 years? Many believe your cost point is too high for something that only lasts 2 years or less. Is this issue a quality control issue or a product issue? What is FitBit doing about this? This forum needs to hear this not more corporate speak about a one year warranties and talk to a service rep that depending on the day offers anywhere from 10-25% off another device. Please be honest. Thank you.
Moderator edit: personal info removed
10-25-2018 08:24
10-25-2018 08:24
10-25-2018 08:54
10-25-2018 08:54
Still rocking my Brietling in place of the fitbit. Sucks but I am not spending 2-300 for something with such little confidence. At least the apple watches last, I mean an 18 hour charge sucks but at least it lasts more than 2 years consistently. Everyone at work that bought a fitbit, when our corporate challenges started 10/2016, are all dead. Those who had Apple watches went back to them and several bought new in lieu of buying new fit bits. It would probably help if the warranty replacments lasted more than 2 months and fitbit honered a new warranty on them instead of telling the customer "sorry they are made to the same quality as the orginals, we dont replace defective replacements, here's a 20% coupon"... why do they only last a few months then and the originals last closer to 2 years? I don't need an excuse, this is a non regulated market and fit bit is working it for profit. Reminds me of the RV industry. The customer should be the focus of any product. Give them a QUALITY product and the word will spread on its own. I think we bought 20 originally, I don't think we bought one more since they started dying...
10-25-2018 12:18 - last edited on 11-14-2019 16:06 by LiliyaFitbit
10-25-2018 12:18 - last edited on 11-14-2019 16:06 by LiliyaFitbit
I am 6 months out of warranty. Option I was given was 25% off purchasing
another Fitbit. Can you do better than that? --
(Google Inbox)
Moderator edit: personal info removed