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How to factory reset all data on my old Fitbit Flex?

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‎04-06-2022 15:33 - last edited on ‎02-12-2023 12:07 by Fitbit Moderator

‎04-06-2022 15:33 - last edited on ‎02-12-2023 12:07 by Fitbit Moderator

I have an old Flex fitbit that I no longer use since I have a newer model.  I have charged the Flex, but don't remember how to use it.  I want to make sure there isn't any data attached to it so that I can give it away.  How do I make sure all is erased (without effecting my Charge 3)?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-06-2022 17:02

‎04-06-2022 17:02

Hi @SunsetRunner  there is no data on the device, as it's stored on the Fitbit servers secured by your log in. The new owner of the Flex would simply set it up with their own email address and it should start from scratch. The most they would see is burned calories, which is perfectly normal. Nice of you to gift the Flex to another person.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-06-2022 17:04

In response to Odyssey13

‎04-06-2022 17:04

Thank you

Sent from my iPad
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‎04-15-2022 03:24

In response to SunsetRunner

‎04-15-2022 03:24

@SunsetRunner   Fitbit put the Flex on its Legacy Device list in 2020.  The policy says that devices on the list might not pair with the app.  A few months ago, I tried to put my One on my account, just for grins.  The four digit code appeared, but never paired.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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