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My Flex 2 does not recognize when I ride the bike outdoors

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‎03-13-2020 01:10 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎03-13-2020 01:10 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Has this happened to any of you?

Shall I place my fitbit on my ankle :-)?

Kind of disappointing...

 

 

Moderator edit: updated subject for clarity

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‎03-15-2020 12:11

‎03-15-2020 12:11

@ele_lug Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Flex 2 not recognizing your bike rides. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

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