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No "low-battery" warning on Flex 2

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‎12-18-2017 14:01 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-18-2017 14:01 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

I've had my Flex 2 for over a year, and it has yet to issue a warning for a low-battery situation; the only "warning" is when I try to sync it via iPhone app and it never syncs.  Then I tap it a couple of times and all lights remain blank.  Seems like there ought to be some sort of indication when the device gets fairly low on a charge.  Anyone have any ideas?  Perhaps the designers should take note of this problem?

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4 REPLIES 4

‎12-18-2017 14:41

‎12-18-2017 14:41

The low battery warning will normally either come from your phone (if you sync the Flex when the battery is low enough) or via a flashing red light on the Flex itself when tapping it in the low battery state so all of the features you’re looking for exist in the product. I can’t offer a reason why you haven’t hit either of these yet.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎12-18-2017 17:46

In response to MikeF

‎12-18-2017 17:46

Thank you for your reply!  If I understand you, you're saying that the iOS app will never just send out a low-battery warning unless I have just synced the Fitbit?  But I do sync it, on average twice a day, and no such warning has ever appeared.  As for the flashing red light on the device itself--I find it to be a poor warning at best; the few times it has  come on the device "died" within seconds of the illumination of the light.  

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‎12-19-2017 00:41

In response to JenTX

‎12-19-2017 00:41

Yes, the red light is very much the death knell for the battery.

 

Syncing twice a day, I’d have thought you’d get a low battery warning just because I can get a day out of a low battery tracker generally. I stretched it with the ionic yesterday and it actually went flat on me but I did get the warning the night before.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎05-08-2020 05:35

In response to JenTX

‎05-08-2020 05:35

I set my alerts on my phone and it used to work all of the time. However if I miss it, it doesn’t remind me. I’m not really looking at my Fitbit 24/7 or my notifications. Once in awhile I would receive an email. Would be nice if they had an alert by text feature. I have been having other issues with mine lately and forgot to sync the last two days. I JUST charged it and the app said it was full, yet it hasn’t recorded data for two days and the battery was totally dead as a door nail tonight. Really annoyed. 

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