"We found your tracker" but no connect

[dmayo]

I have tried everything in this feed.....my fitbit flex won't pair with my phone.  I uninstalled the app then reinstalled the app.  I tried to set up a new device....it says we found your flex....but then it just does NOT connect.

I contacted fitbit and they told ME that it was an ongoing issue and they are working on it.....UGH

[JuanJoFitbit]

@dmayo thank you for joining us in this thread and our Fitbit Community! I'm sorry about the syncing issue that you are experiencing with your Fitbit Flex.

Our team is actively working on this and we expect to have a solution released soon. I totally understand how frustrating this is for you and I appreciate your feedback.

Once a solution is available we'll make sure to post it in the Community.

As a side note, since you mentioned that you have a Fitbit Flex, I moved your post to the Flex board in order to keep the forums organized.

I'll be around if any question arises.

[WharfRatt]

I'm on hold with customer service as I type this.  My flex stopped synching so they sent me a replacement under warranty.  That one wouldn't pair pair to my phone or my wife's phone.  I spent an over on hour on the  phone with customer service and they said it must be defective so they sent me a second replacement.  This one won't pair either.  Our phones can find both devices but they don't vibrate or pair.

After 30 minutes on the phone this time, they having me return the device so they can run diagnostics.

[WharfRatt]

I solved my problem.  After hanging up with customer service I saw this thread and followed the instructions to pair the flex with to my laptop.  https://community.fitbit.com/t5/Flex/Flex-sync-problem-probable-solution/m-p/3711454

Once it was paired, the firmware updated and my phone could "see" and synch it.

[Flexbands]

Been going on a month and they can't fix it.  Same issue.  I am so frustrated!!!!

[Flexbands]

It is going on a month.  This should be fixed by now.  I have followed all directions now I can't even get this Fitbit Flex to sync on Bluetooth.  This is really unacceptable.  Put me back on the old dashboard..no issues with that.

[dmayo]

Okay I finally got the update and installed it......it takes a while for the phone to find the device, but it is finally connected to my phone once again.

All the data from the past few weeks apparently is lost.  The last time I could sync was August 30.....so everything from August 30th to today is not loading.

Is the data really lost or are you working on another update?

Or is there a solution for this problem.

[BrennanSedlacek]

So what was the resolution? I'm having the exact same issue.