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Silent alarm not turning off

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‎02-23-2020 02:05 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎02-23-2020 02:05 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Does anyone know how to dismiss the silent alarm on the Flex2? I double tapped when it went off but it didn’t stop it and it started again a few moments later

 

Moderator edit: Subject for clarity 

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‎02-24-2020 16:27

‎02-24-2020 16:27

Hi @havefaith1976, welcome to the Community Forums!

 

Thanks for bringing this to my attention, seems odd that your Flex 2 is behaving in such way. To resolve this uncommon situation, I suggest you to follow the next steps to restart your device:

 

  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
     

    You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.

  3. Find the button on the charging cable below the tracker compartment.
  4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
  5. Remove the pebble from the charging cable and insert it back into the wristband.

 

Keep me posted and let me know if you need further assistance. 

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