Step count is off. I have far more steps than the miles show.

[Oakgrove2008]

I have far more steps than miles. How can I get my Flex 2 to compute accurately?  Example, it will show 3407 steps with 1.35 miles and 0 active minutes and 1,324 calories burned.  I was told that 10,000 steps would equal 5 miles. 5,000 steps would equal to 5 miles.  I would love some help on resetting my FitBit!

Thanks

[kawaiiko]

Hi @Oakgrove2008 

Please restart your fitbit and see if that makes a difference.  

To restart your flex2 please follow the below instructions:

1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
2. Remove the pebble from the band and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
   You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.
3. Find the button on the charging cable below the tracker compartment.
4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
5. Remove the pebble from the charging cable and insert it back into the band.

Please let us know if this was helpful or if you need further guidance.