Steps not counting in Costco and my garage - cement floor?

[darwinb]

I had noticed before my step count was very low in Costco (even if I didn't use a cart) even compared to other shopping locations.  Then this weekend we had a garage sale and I was doing small laps in the garage waiting for people to show up in the rain and I noticed it wasn't counting.  The only common denominator is the type of floor, concrete.  Is my suspicition correct? 

[RobertoME]

Good to see you around @darwinb. I don't think the type of material of the floor is affecting your steps count. However factors such as tracker placement, dominant or non-dominant wrist, and stride length can all affect the number of steps recorded.  Note by changing from dominant to non-dominant will make your tracker more sensitive to movement.

If is not working please try with a restart. I bet you know the steps but just in case you need them here is what you need to do:

1. Plug your charging cable into the USB port and insert your tracker into the charging cable. 
2. Insert a paperclip into the small pinhole on the back of the charger. 
3. Press the pinhole for 3-4 seconds. Flex will restart. 
4. If you see lights on your Flex, let it charge for a few hours. 

Keep me updated how it goes, I'll be here.

[grievel]

I have been saying this since I got my fitbit over 2 years ago. It does not register steps in Costco. I have had a flex tracker  and got a new flex 2 this past Christmas. Today I finally got the new flex 2 set up and plan on using the two alternately. Well I wore both at different times today but specifically the flex 2 on my trip to costco just after the set up. I was disappointed to see minimal steps tracked after returning home. Costco is huge and I was all over it! There has to be some kind of better explanation than the one darwinb received from the moderator. 

[AngeF]

I’m wondering if there’s some kind of electromagnetic reason regarding Costco. I’ve noticed over and over again that most of my Costco steps don’t count.