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I have the same problem!! I've tried adding it on my iPhone, ipad,, laptop - NOTHING is working!! I've restarted my phone a gazillion times,, turned my Bluetooth on and off etc etc etc. My fitbit is charged but nothing is working 😞
While your fitbbit is charging in the charger take a paperclip and put it in the tiny hole on the charger part. This "should" reset the fitbbit and it should start working again. This worked for me.
Lots of us Flex users are having the same issue, Fitbit have just offered me 25% off a new one, this one works fine, I suspect they are causing this issue.
I'm glad they offered you a discount!! I am not sure if I want to risk putting money in to another Fitbit 😞 Too bad though because I really thought it was helping me to stay active! Sad how a few dots have that much power! LOL
THANK YOU!! BUT AFTER 5 UNSUCCESSFUL TRIES, I DID THIS STEP ONE MORE TIME AND PUSHED THE PAPERCLIP IN HARDER AND HELD IT THERE FOR A FEW SECONDS. THEN I HAD TO CLOSE DOWN MY PHONE ALL THE WAY AND BRING IT BACK UP. THAT WORKED FOR ME!
I had the same problem. Plugged my Fitbit in, used the paper clip reset and held it for a count of 10. Then restarted my iPhone and shut my Bluetooth off and then on and then it worked.
I've had the same issue for six weeks. Tried to sync it on another phone and still no luck. I know my fitbit is working as it vibrates when I've done my step goal. No solutions offered by fitbit support.
I have the same issue today when I just updated the Fitbit App on my iPhone. I keep on getting the "No Device Found" message after trying to synced my fitbit flex. I restarted my phone multiple times to no avail so I called the customer service just now, the guy was very helpful, so basically what you have to do first is to turn off your Bluetooth connectivity on your iPhone. Then you charge your fitbit device, and use a paper clip or any any kind of needle looking stick that is thin enough to poke that little tiny hole behind the fitbit charger to reset the device, press it for a full 4 seconds. Then turn your Bluetooth connectivity on your iPhone again and now you can synced back. Good luck!
I removed the device and added it again and it seems to have worked, really disappointed that the trained trouble shooters at Fitbit didn't suggest this and told me my Fitbit was broken.
Renee Jogger -- thanks, the paper clip is the correct solution for me! I got my Flex used and possibly it had some old settings. Resetting it in the charger fixed the problem immediately.
Message on phone reads 'device not found'. Tried uninstalling more than once, still the same although did work for about one week then nothing. Can you help please.
