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"No Device Found"

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‎09-23-2019 13:51 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

‎09-23-2019 13:51 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

When trying to sync my Flex my phone states "No Device Found"  WHY???  HELP!

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25 REPLIES 25

‎01-05-2020 17:34

In response to roadiemk2

‎01-05-2020 17:34

This is what I did. I put the piece in the charger and plugged it in. While
it was plugged in I took a paperclip and stuck it in a tiny hole in the
charger and reset it. When it was charged I put it back in the bracelet and
it worked. I have had to do this twice. My thought is if I use it
consistently I won't have to reset it.
Hope this helps.
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0 Votes

‎01-08-2020 09:16

In response to roadiemk2

‎01-08-2020 09:16

I had the same issue this morning.  Was fully charged yesterday.  Now dead. Cannot find device. Was flashing 2 lights on both sides of the device for a while, until I quickly triple tapped.  then completed it's sync.  But now it's not charging and says battery very low.  

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0 Votes

‎05-19-2020 15:11

In response to reneenee

‎05-19-2020 15:11

I have a charge 3 and the charger for that. I have no hole on the back of the charger. Am I missing something?

Please help. Thanks

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0 Votes

‎05-19-2020 16:12

In response to LegsM

‎05-19-2020 16:12

I’m so sorry but I am not familiar with the charge 3. I would suggest looking all over every inch of it to see if there is a way to reset.
Good luck!

Sent from my iPhone
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‎06-05-2020 09:04

In response to reneenee

‎06-05-2020 09:04

I gave up on Fit Bit! They were non responsive to me so they apparently
are happy as they are without me.

Thanks to all who tried!
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0 Votes

‎10-05-2020 14:46

In response to elcute

‎10-05-2020 14:46

I tried this today with my old Zip fitbit. Instead of using a paperclip I had to remove the battery and then replace it after about 20 seconds. But then it worked! I did everything else as elcute described above. Thanks for your instructions! Fingers crossed it stays syncing! 

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